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Privacy Policy

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SHOPVANA PRIVACY POLICY (Last Updated on Nov. 8, 2015)

At Shopvana, your privacy is extremely important to us. We are completely committed to ensuring that any confidential personal information you provide while using our site will be protected and securely maintained. The purpose of this privacy policy (“Policy”) is to provide you with a complete understanding of how we collect, maintain, secure, use and disclose the data you provide while using the Shopvana shopping web site (the “Site”).  You should revisit this page from time to time as your use of the Site is subject to the version of the Policy posted on the Site at the time of such usage.


It is important that you review the Policy outlined below as well as the Terms & Conditions of usage of the Site in detail before using our online shopping service. Your usage of the Site and service is an acknowledgement of your full agreement with our Privacy Policy and Terms & Conditions and with the collection, usage and any required disclosure of your personal information as outlined in these documents.


When you register a new account on the Site, you are requested to enter various items of personal information that are required for the proper functioning of the Site and to provide you with the best possible experience while using the service. Some of the information collected includes: your name, email address, telephone number, and home address. After registration, we also store information about your usage of the Site, including the purchases you have made, the products you have viewed, your product wish lists, etc. We may also, from time to time, ask you to provide additional information, such as your interests, preferences, or other demographic information to help continuously improve your shopping experience on the Site. During usage of the Site, we also collect more general information such as the web browser you are using, device and operating system information, your Internet Protocol (IP) address,  the time when you accessed the Site, and the pages you visited on the site.


The information you provide on the Site is used primarily to ensure that the services you use on the Site are working properly, including:

  • searching for products and adding products to your shopping cart;
  • processing your purchases and collecting your payments;
  • sending you customized newsletters about new product offerings and other promotional material;
  • providing you with administrative information about any changes to the services or policies of the Site;
  • understanding your preferences for using the Site and service;
  • and any other usage related to optimizing your shopping experience on the Site.

The personal Information you provide on the Site will not be disclosed to third party organizations unless it is required for the service that you have requested on the site, including the purchasing of products or any other service offered on the Site either now or in the future. We will not rent or sell your information to third party organizations.

Where required for the investigation of fraud or any other illegal activities, your information may be disclosed to governmental or legal organizations upon request or submission of a subpoena or warrant if there are reasonable grounds to believe that unlawful activities have taken place on the Site.


The information your provide on the Site is fully accessible to you when you login to the Site and access your Account Information. You can view and change all of your personal information, including your name, password, email address, telephone number, shipping information, and your subscription to any newsletters that we may send out, among other things.


We are fully committed to ensuring that the information you place on on our Site as you use the shopping service is secure and protected. Some of the key security measures in place to protect your information include:

Data Centre Security - The information you place in your account is stored securely in data centres hosted by BigCommerce, which is one of the world’s largest online shopping service providers. BigCommerce’s data centres employ multiple security measures and protocols to protect your data and are certified by industry standard security organizations.

SSL Encryption - Another important measure of security that is used to protect your data is Secure Sockets Layer (SSL) encryption. Whenever you edit your personal account information or make a payment through the Site, the data that you enter - including your credit card information, name, address, etc. - is encrypted so that it cannot be read by anyone as it is sent over the internet.


From time to time, our Site may include links to other sites run by third party companies that offer various services that we feel you should be aware of. These third party sites are not run by Shopvana and have their own Privacy Policies and Terms & Conditions. If you choose to click on the link for any of these third party sites, you will be taken out of the Shopvana site and will have to abide by the policies of these sites. Shopvana is not responsible for the content on these third party sites and cannot be held liable for any activities that occur on these sites.


Like most online shopping websites, the Site uses a web browser feature known as Cookies. A cookie is a file that is created and stored by your web browser on your computer which contains small amounts of information to identify you while you use the site. Cookies are an important feature of the online shopping experience, because they help us to identify you when you first access the Site and as you use the Site’s features, including viewing products, adding products to your shopping cart, and checking out your cart. If you have set your web browser to reject cookies, the Site may not be able to identify you properly, which could mean that you will not be able to use the services offered by the Site.   


This Privacy Policy applies exclusively to the collection and usage of data on the site www.shopvana.ca.


Shopvana reserves the right to make changes to our Privacy Policy as required. You can know if changes have been made to the Policy by checking the Last Update date at the top of the Privacy Policy page. It is important for you to periodically check this page to see if there are any updates you should be aware of. If there are major changes to the Policy that require your immediate awareness, we will email you a copy of the changes.  It is your responsibility to review and understand these changes. Your continued use of the service after the update date of the Policy will reflect your acceptance of any updated terms in the Policy.


If you have any questions about the content of this Privacy Policy, please contact us at info@shopvana.ca


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